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Supervises housekeeping staff and performs housekeeping duties throughout the community in accordance with established guidelines as required in community policy and procedures. Performs housekeeping and laundry functions throughout the community in order to create a safe, secure, and inviting environment for residents, families and team members.


The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

  • Plans, organizes, develops and leads the overall housekeeping/laundry operations in accordance with federal, state and local laws.
  • Ensures that safety procedures are practiced at all times including Personal Protective Equipment, fire extinguishers, SDS (Safety Data Sheets) and Lockout Tagout procedures.
  • Maintains/updates SDS (Safety Data Sheets) for community.
  • Ensures cleaning chemicals are kept locked and secured when not in use.
  • Ensures any cords, carts, equipment and other hazards are kept out of the way at all times, not blocking exits and in compliance with fire cords.
  • Maintains equipment and supplies to avoid waste, damage to areas and equipment and to prevent accidents.
  • Ensures compliance with all infection control techniques, placement of bio-hazard containers and removal techniques and procedures and policies.
  • Ensures all general housekeeping tasks in all full service, assisted living resident suites, public areas and support areas meet and/or exceed quality standards.
  • Oversees and develops job routines and instructions for all cleaning tasks.
  • Ensures that trash collection and removal and trash receptacles and collection areas are maintained in a clean, sanitary and timely manner.
  • Ensures community laundry is collected, cleaned and redistributed.
  • Ensures equipment is maintained in a clean, sanitary condition and operates per manufacturer’s standards.
  • Provides leadership and actively participates in all fire and safety drills, in-service meetings and department programs.
  • Prepares initial draft of Operating Budget for department.
  • Understands, manages the department budget to include labor and other expenses and its impact on the community’s bottom line.
  • Reviews monthly financial statements and implements plans of action for deficiencies.
  • Processes and submits monthly expenses and budget data timely.
  • Develops a working knowledge of state regulations and ensures compliance through supervising and coaching team members.
  • Completes team member staffing and scheduling according to operational and budgetary guidelines.
  • Review timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
  • Meets with new residents to discuss housekeeping scheduling preferences and available services.
  • Orders and keeps inventory of all janitorial and bathroom supplies not to exceed budgetary guidelines.
  • Maintains all housekeeping and cleaning equipment and materials needed to perform work in a clean and orderly condition.
  • Reports observations regarding structural and equipment wear, defects and malfunctioning equipment and any needed repairs to the Director of Facilities Operations.
  • Maintains up-to-date records on housekeeping activities.
  • Inspects and makes ready all apartments prior to occupancy by residents.
  • Responds promptly and courteously to resident requests for services.
  • Other duties as assigned.


  • Directly supervises employees in the Housekeeping department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

  • Two (2) years supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline and counseling.
  • Three (3) years housekeeping/laundry operations experience.
  • Associates degree preferred.

Knowledge, Skills and Abilities:

  • Language Ability:
    • Ability to communicate effectively in writing and orally, speaking the primary language of the residents.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills:
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Cognitive Demands:
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  •  Computer Skills:
    • Basic computer skills necessary.
  •  Competencies:
    • Must demonstrate an interest in working with a senior population.
    • Provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well.
    • Supports organization’s goals and values.
    • Balances team and individual responsibilities.
    • Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests.
    • Ability to handle multiple priorities.
    • Competent in organizational, time management skills.
    • Must demonstrate good judgment, problem solving and decision making skills.
    • Ability to work flexible schedule.


  • Works primarily indoors in a climate controlled setting.
  • May be exposed to blood and/or body fluids with potential exposure to hazardous materials and infectious diseases.
  • Possible exposure to unpleasant odors.
  • Possible exposure to chemicals as identified in the SDS Manual.


The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to stand. The Team Member is frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The Team Member is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.  The Team Member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision.

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